The Glebe Surgery is making some new arrangements for patients.
The way your calls are answered is changing from 6th June 2022.
We have listened to your feedback and are making changes that are designed to help those needing medical support get help faster. The first hour our phone lines are open is the busiest of the day, mainly patients are calling to make appointments, but there can often be routine enquiries that take longer to resolve.
From Monday 06 June we are only able to answer calls about appointments (booking/cancelling/ checking etc.) between 08.30 and 09.30 every day.
All reception staff will be answering the appointment line and will be unable to answer other enquiries, this is to allow those with urgent medical needs to get through to the team quickly.
From 09.30 the general enquiry line will open and some of the reception team will then be able to help with other queries (prescriptions/referrals etc.).
Please listen carefully to the phone options when you call to make sure you get through to the right people.
The reception team will be doing everything they can to make this change positive for all our patients, and we are confident that this will make a better service for everyone.
We have brought back the self-check-in screen. It is directly opposite our main entrance doors in the waiting room.
Please read the screen carefully as it will tell you which waiting room to use.
If you are seeing Dr Marco, Dr Newsom, Dr Wollaston, Dr Garrett, Dr Sarah or Dr McWilliam you will need to wait in the 1st floor ‘yellow’ waiting room.
Did you know we have two waiting rooms? It’s a far cry from our previous surgery with one tiny room for everyone.
It’s important that you’re in the right one for your appointment as the GPs are having trouble finding some of their patients.
If you are seeing Dr Newsom, Dr Marco, Dr Wollaston, Dr Garrett, Dr Sarah or Dr McWilliam then you’ll need to wait in the first-floor waiting room. If you’re not sure, the check-in screen will tell you.
Have a look at the video below so you know how to find it.